At what time is check-in and out?
In - 2.00-2.30 pm
Out - Noon
Do you have a luggage room to store my bags?
Yes, on the first floor.
Smoking is allowed on the property? In the rooms?
The hotel is 100% non-smoking.
Do you charge for high speed / wifi internet access?
This is a free service
Do you have have free wifi or LAN?
Wireless Internet access and complimentary high-speed cable are available in the entire hotel and rooms .
Do you offer room service?
Yes, a few hours.
There is a safe in the room?
How many floors have the hotel? Is there a lift?
The 5-storey hotel also has an elevator.
What are the directions to the hotel?
Please see our map on teh site.
Do you offer free shuttle service from the airport?
Although free transportation is not available, our staff can help you with the option that best suits your needs.
What are your cross streets?
We are located on the street with street Ramelleres Tallers
Are you far away from the center convention?
Fira 1: 10 minutes by metro
Fira 2: 20 minutes by metro
Do you have a parking? How much is it?
No, but there is a nearby parking that costs around 30 € per night
Do you have some rooms with an extra bed? What is the price?
Extra beds cost 20-30€ per day per person.
What is your cancellation policy ?
A valid credit card is requested at the time of booking. Reservations must be canceled at the 12hrs local time 48 hours prior to arrival to avoid paying the first night. Note that for special rates, groups, long stays ... this policy is subject to change. Please check the cancellation policy when confirming reservation.
Is it required an identification on arrival?
A valid identification is required at the entrance to the hotel.
Do the choldren have to paya for the accommodation?
Children 4 and under stay free in the parents room with existing beds.
Do you have connecting rooms?
Yes, we have connecting rooms. You can make a request for this room at any time.
What forms of payment do you accept?
Visa, MasterCard, American Express, Diners and JCB cards accepted credit. No checks. If you can pay cash on departure, yet, you are asked for a credit card as collateral.
Are pets allowed?
I want some flowers, chocolates, champagne, gifts .. they are delivered to the room. How I can do this?
We can organize these and many other services foryou.
Please contact directly: monica.vallejo @ hostalgrau.com
Do you offer special group rates?
W offer special rates during certain times of the year. Please contact: cristina.docobo @ hostalgrau.com