General & Cancellation policies
GENERAL HOTEL POLICIES
*NORMAL: 1-4 days
Cancellations must be made before 12 p.m 48 hours prior to arrival to avoid a charge of one night’s room.
*SPECIAL: 5 o more days
Cancellations must be made before 12 p.m 5 days prior to arrival to avoid a charge 30% of the total amount of your stay.
* For these conditions, an early departure fee of 60€ per night cancelled will be charge if guests check out prior to the booked departure date. Policies can vary for specials, packages, and prepaid reservations.
*SMALL GROUPS: 4-6 rooms
In order for a small group reservation to be confirmed, a deposit of the first night of the stay including taxes is required.
Cancellations must be made before 12 p.m 15 days prior to arrival to avoid a charge of of the first night stay.
*LARGE GROUPS: more than 6 rooms
In order for a large group reservation to be confirmed, a deposit of 50% of the full stay including tax is required.
- Group reservations can be cancelled free of charge up till 8 weeks prior to arrival date.
- Reservations cancelled 8-4 weeks prior to arrival date incur a penalty of 50% of the full stay including tax.
- Reservations cancelled 4 weeks or less prior to arrival date incur the full stay including tax.
- Updated reservations are accepted up to 4 weeks.
* For a groups, an early departure fee of 150€ will be charge if guests check out prior to the departure date. Policies can vary for specials, packages, and prepaid reservations.
All taxes are included, with the exception of city tax, which will be charged at 0,72€ per person per night and is payable at the hotel directly.
For Basic rates, a preautorisation of the full stay will be made 72 hours before the arrival.
For Non-Refundable rates, the full stay will be charged at he time of the booking.
NO SHOWS - If you do not cancel your reservation and do not show up, your credit card will be charged for the full amount of all reserved nights plus applicable taxes.
CHARGING YOUR CREDIT CARD WITH NO PRESENT TRANSACTIONS:
The hotel reserves the right to pre-authorize , 72hrs before arrival, the provided credit card up to the full reservation amount at point of reservation. This is only a pre-authorization and it means no charge into your account.
The hotel can charge your card in the following instances:
- For any damage done to your hotel room during your stay that is discovered after you have left the hotel.
- For the price of the room in the case of late cancellation or no show as per our cancellation policy(please see above)
- Some days before arrival as a gurantee(please read above).
- For the cost of a deep clean in the event you smoke in your room or bathroom. This is clearly stated on the room notices.
- If you leave the hotel without settling your room or bar bill.
All reservations must be guaranteed by credit card (AMERICAN EXPRESS - DINERS CLUB - MASTERCARD / EUROCARD - MAESTRO - VISA).
If the credit card is not valid at the time of charge or preauthorisation of the stay, the hotel reserves the right to cancel the reservation up til 72horas before the arrival.
* NORMAL: 1-7 days
Cancellations must be made before 12:00pm 48 hours prior to arrival, to avoid the charge of the first night's stay.
* SPECIAL: 8 days or more
The reservations for over 8 days must be made directly with the hotel by email or by phone. 50% of the total stay will be charged as a deposit at the time of booking. Cancellations must be made before 12.00pm 5 days before the arrival or the deposit charged will be not refunded.
For these two conditions, if there is an early departure, a charge of 60€ per night canceled will apply.
* SMALL GROUPS: 4-6 rooms
- For confirming a group reservation, a deposit of the first night's stay of each room, including tax, is required.
- Cancellations must be made before 12.00pm, 15 days before arrival. If the cancellation is within 15working days of the arrival, the deposit will not be refunded.
* LARGE GROUPS: more than 6 rooms
- For confirming a large group, a deposit of 50% of the total price, including taxes, is required.
- Large Groups bookings may be canceled without charge up to 8 weeks before the arrival. The 50% deposit will be refunded fully.
- If cancelled 8-4 weeks before the arrival, a charge of 50% of the total price, including taxes, will apply.
- If cancelled 4 weeks or less before the arrival, it will incur the charge of the entire stay, including taxes.
- Updates can be accepted until 4 weeks before the arrival.
- The total final amount of the reservation will be charged four weeks before the arrival, including city tax.
All policies may vary for special seasons, fairs, packages and prepaid reservations.
ADDITIONAL POLICY: All taxes are included, except tax city of Barcelona, which will be charged at 0.72 € per person aged 16 or more a night and paid at the hotel directly.
In the basic rates, 72 hours before arrival a pre-authorization for the full stay will be made. The pre-authorization means no charge your card and you can change the payment on departure.
For non-refundable rates, the total stay will be charged at time of booking. This reservation does not allow changes or refunds.
NO SHOWS - If you do not cancel your reservation or no show, your credit card will be charged with the total of all nights booked, plus applicable taxes.
CHARGES TO YOUR CREDIT CARD HOLDER WITHOUT PRESENCE: The hotel can charge your card without your presence in the following cases:
- For any damage caused to your hotel room during your stay is discovered after leaving the hotel.
- Charge of the cost of the room, in case of late cancellation or no-show, according to our cancellation policy (see above)
- Some days before arrival as collateral (see above). Varies depending on group or individual.
- If the hotel need to perform a deep cleaning in the case of extreme dirt caused by the customer or have smoked.
- If you leave the hotel without paying your room and / or services used.
- Check in time 2:30 PM
- Check out time 12:00 PM
- Children age 2
- Pets not allowed
Privacy and Cookies
General information concerning the Website
In line with the regulations set out in article 10 of Law 34/2002 of 11 July concerning information society services and electronic commerce, the general information concerning the Website is provided below:
ROBLES LIDIA SERRA (Hostal Grau) with ID number 46307270-J
VALLEJO MONICA ROBLES (APARTMENTS GRAU) with ID number 52424200-R.
Address: Street Ramelleres No. 27, 08001 Barcelona
(From now on Hostal Grau)
1. General Terms and Conditions of Use and Purchase
These General Terms and Conditions of Use and Purchase govern access to and use by the user of the website www.hostalgrau.com , and the purchase of products and services through same. By accepting these General Terms, the User states:
- That they have read, understood and accept the conditions herein;
- That they are an individual with the legal capacity to enter into a contract;
- That they agree to abide by all of the obligations listed here.
The use of the Website bestows the condition of User of the Website and implies the acceptance of all of the terms included in these General Terms. The User should read these General Terms carefully each time they access the Website, as the Website and the General Terms are subject to change.
The owner of the Website reserves the right to make any changes to, or to update, the content and services offered, these General Terms and in general any of the elements that make up the design and configuration of the Website, at any time and without prior notice.
2. Links to content and services through the Website
The service of access to the Website includes technical devices for links, directories and search engines that enable the User to access other Internet sites and portals . In such cases, Hostal Grau shall only be responsible for the content and services provided on the Linked Sites where the company has effective knowledge of any unlawful activity and has failed to duly deactivate the link. Should the User consider that a Linked Site contains unlawful or inappropriate content, they can inform Hostal Grau of this. In no case shall such communication imply the obligation to remove the corresponding link.
Hostal Grau is unaware of the content and services provided on Linked Sites and therefore accepts no liability for damages caused by the unlawful nature, quality, failure to update, unavailability, error or useless nature of the content and/or services on the Linked Sites or for any other damage that is not directly attributable to Hostal Grau.
In those cases where the User can access or is redirected to Linked Sites that allow the contracting of services and/or products, the User knows and accepts that Hostal Grau is a simple intermediary by facilitating this access and shall not be liable either indirectly or jointly for damages of any type resulting from the free use and/or contracting of said services and products from third parties, or for the unlawful nature, unreliability, lack of usefulness, untruthfulness, inexact nature, inexhaustive or not up-to-date nature of these. Hostal Grau shall not accept liability for damages of any type resulting from insufficient compliance or failure to comply with contractual commitments entered into by third parties; from unfair competition or prohibited advertising; from failure to meet or defrauding of expectations of these services and products provided by third parties or from any faults or defects of any kind that may affect these.
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All content of the Website, including but not limited to the text, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, together with the graphic design and source code, are the intellectual property of Hostal Grau or third parties. None of the rights of use recognised by current intellectual property law applicable to these may be considered to be assigned to the User.
4. Regulations for use of the Website
The User undertakes to use the Website and all of the content and services of same in line with legal, moral and public order conditions and those set out in these General Terms. In addition, the User undertakes to make appropriate use of the services and/or content of the Website and to refrain from using them for unlawful or criminal activities, activities that contravene the rights of third parties and/or activities that constitute an infringement of intellectual and industrial property law, or any other legal regulations that may be applicable.
The User undertakes to abide by the following conditions, including but not limited to:
I. The User will not enter or disseminate content or propaganda that is racist, xenophobic, pornographic, sympathetic to terrorism or that constitutes an infringement of human rights.
II. The User will not enter or disseminate via the internet data programs (viruses and malware) that could cause damage to the computer systems of the access provider, their service providers or third-party users of the internet network.
III. The User will not disseminate, transmit or provide third parties with any type of information, element or content that might constitute a breach of the fundamental rights and public freedoms recognised by the Spanish constitution and international treaties.
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VIII. The User will not disseminate, transmit or provide third parties with any type of information, element or content that might constitute a breach of intellectual and industrial property rights, patents, brands or copyright held by the owners of the Website or by third parties.
IX. The User will not disseminate, transmit or provide third parties with any type of information, element or content that implies a violation of the confidentiality of communications or data protection laws.
The User undertakes to compensate Hostal Grau for any possible complaint, fine, penalty or sanction to which the company may be subject as a result of failure on the part of the User to comply with any of the conditions of use listed above. Hostal Grau reserves the right to request compensation for any corresponding damages.
5. Exclusion from liability and applicable legislation and competent jurisdiction
Hostal Grau accepts no liability for the updating of this Website to keep the information up to date, nor does the company guarantee that the information published is accurate or complete. The User should therefore confirm that the information published is accurate and complete before taking any decision in relation to any service or content described on this Website.
Access by the User to the Website does not imply an obligation on the part of Hostal Grau to ensure the absence of viruses, worms or any other harmful elements. The User is at all times responsible for ensuring access to appropriate tools for the detection and clean-up of harmful computer programs.
Hostal Grau shall accept no liability for damages caused to software and computer equipment owned by Users or third parties during the use of the services offered on the Website, nor for damages of any type caused to the User resulting from failures or disconnection in the telecommunications network leading to the suspension, cancellation or interruption in the Website service during the provision of the service or prior to this.
These General Terms are governed by and interpreted in accordance with Spanish law. Hostal Grau and the User undertake to submit any dispute concerning access, use and/or contracting of services through the Website to the courts and tribunals of Barcelona, Spain, except where the law states otherwise.
In accordance with the provisions of Spanish Organic Law 15/1999 of 13 December governing the protection of personal data the User is informed that all personal information provided by the User through the Website will be included in and processed as files belonging to HOSTAL GRAU for the following purposes: to enable the provision of the products and services requested by the User and any other request made by same, and to keep the User informed, including by electronic means, of the services provided by HOSTAL GRAU who may also send the User information concerning the products and services of the companies within its trading group, all of which belong to the hotel and property management sectors. If you do not wish to receive this type of communication, this can be indicated by e-mail to email@example.com . All information requested by the Website must be filled in to ensure the optimum provision of the services available to the User. If all of this information is not provided, Hostal Grau cannot guarantee that the information and services stated can be provided, will be provided correctly or will meet the requirements of the User.
The User may exercise their right of access, correction, cancellation and opposition as laid out in the LOPD by written communication to Hostal Grau - Ramelleres, 27 08001 Barcelona; or by e-mail communication to firstname.lastname@example.org. In both cases the User in question should enclose a copy of their national identification document, passport or other valid document confirming their identity.
Minors aged under 18 should not provide their personal data to Hostal Grau without prior consent from their parent or guardian. If you are a minor, please first ask your parents or guardians to contact us.
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