-
GENERAL POLICIES
All reservations must be guaranteed by credit card (AMERICAN EXPRESS – DINERS CLUB – MASTERCARD/EUROCARD – MAESTRO - VISA).
If the credit card is not valid, the hotel reserves the right to cancel the reservation 24 hours before the arrival.
For reservations for more than 11 nights, a deposit of 100% of the cost of the reservation will be required.
CANCELLATION POLICIES
* NORMAL: stays from 1 to 5 days
Cancellations must be made before 12 noon, 48 hours before the arrival date to avoid being charged the first night of the stay.
* SPECIAL: 6 days or more
30% of the total stay will be charged. Cancellations must be made before 12 noon, 5 days before the arrival date.
For these two conditions, a charge of €60 per night cancelled will be charged for early departure.
* SMALL GROUPS: 4-6 rooms
In order to confirm a group reservation, a deposit of the first night of the stay for each room, including taxes, is required. Cancellations must be made before 12 midnight, 10 days before the arrival date. All cancellations made more than 10 days in advance will not be subject to charges.
* LARGE GROUPS: more than 6 rooms
In order to confirm a large group reservation, a deposit of 50% of the complete stay, including taxes, is required. The rest of the reservation must be paid 4 weeks before arrival. Group reservations may be cancelled without charge up to 8 weeks before the arrival date. In this case, the 50% deposit on the total will be fully reimbursed.
- Reservations cancelled 8-4 weeks before the arrival date shall be charged 50% of the complete stay, including taxes.
- Reservations cancelled 4 weeks or less before the arrival date shall be charged for the complete stay, including taxes. For groups, €50 shall be charged for early departure per night per room cancelled:
check-out before the confirmed departure date.
All policies may change for special seasons, fairs, packages and prepaid reservations.
ADDITIONAL POLICIES: All taxes are included, except the city of Barcelona tax, which shall be charged at €1 per person per night for rooms and €2.25 per person per night for apartments and studios.
For basic rates, the card information will be checked for accuracy and then stored and encrypted for your security when making the reservations. The total amount of the stay will be charged 48 hours before arrival. Reservations without charges may be cancelled 48 hours before arrival.
For non-reimbursable rates, the total stay will be charged when the reservation is made. This reservation cannot be changed or reimbursed. See exceptions to date changes only for direct reservations.
NO SHOWS - If you do not cancel your reservation or do not show up, your credit card will be charged for the total number of nights reserved plus any applicable taxes.
PREVIOUSLY AUTHORISED CHARGES TO YOUR CREDIT CARD WITHOUT THE PRESENCE OF THE CARDHOLDER: The hotel can charge your card for the following in your absence:
-For any damage caused to your hotel room during your stay which is discovered after you leave the hotel.
-Charge with the price of the room, in case of late cancellation or no-show in accordance with your cancellation policy (see above).
-Several days before arrival as the guarantee (see above). This varies according to whether the reservation is group or individual.
-If the hotel has to deep-clean the room in the case of extreme uncleanliness caused by the guest or tobacco.
-If you leave the hotel without paying for your room and/or the services used.
-
Check-in time: 3.00 pm
-
Check-out time: 11:00 pm
-
Infants up to 2 years old are free of charge.
-
Animals weighing UP TO 8 kg are allowed.