BEFORE YOU BOOK

1. WHERE IS ECO HOSTAL GRAU LOCATED AND WHAT IS NEARBY?

Eco Hostal Grau is located at Carrer de les Ramelleres 27, in the El Raval neighbourhood, in the heart of Barcelona. The hotel is a 3-minute walk from La Rambla, 5 minutes from Plaça de Catalunya, and close to MACBA, La Boquería market and the Gothic Quarter.

2. IS EL RAVAL A SAFE AREA TO STAY IN BARCELONA?

Yes. El Raval is a vibrant, central neighbourhood known for its cultural life, museums and gastronomy. As in any major city, we recommend keeping an eye on your belongings in busy areas. Please use the in-room safe provided.

3. WHO IS ECO HOSTAL GRAU IDEAL FOR?

The hotel is ideal for couples, eco-conscious travellers, small groups of friends, digital nomads and families looking for a central, authentic and sustainable stay in Barcelona.

4. WHY CHOOSE ECO HOSTAL GRAU OVER OTHER HOTELS IN BARCELONA?

Eco Hostal Grau combines a prime central location with certified sustainability, organic materials, family hospitality and recognition in the Michelin Guide, offering a truly unique eco-boutique experience.

5. What types of rooms does Eco Hostal Grau offer?

The hotel offers Standard Double and Twin rooms, Superior rooms, a Family Studio and apartments with kitchen facilities.

6. Is it quiet for sleeping?

Yes, generally it is. Many rooms have balconies, while others face the back of the building but remain bright, making them significantly quieter than most central Barcelona hotels.
Double-glazed windows further improve sound insulation.

7. Do the rooms have air conditioning and heating?

Yes. All rooms include energy-efficient air conditioning and heating.

8. What are the beds and mattresses like?

All rooms feature handmade organic mattresses made from natural fibres, designed for comfort and free from synthetic chemicals.

9. Is there fast WiFi throughout the hotel?

Yes. Free high-speed WiFi is available in all rooms and common areas, ideal for remote work.

10. Does the hotel have a lift?

Yes. The building has a lift providing access to all floors.

11. IS ECO HOSTAL GRAU ACCESSIBLE?

Yes. The hotel is wheelchair accessible. We recommend checking the lift dimensions in advance to ensure they meet your requirements. We have three rooms adapted for guests with reduced mobility. We are currently working to improve universal accessibility across the hotel, including solutions to support guests with visual and hearing impairments.

12. IS THERE A ROOFTOP?

Yes. Eco Hostal Grau has a rooftop honesty bar called El Terrat, located at the very top of the building. It is an intimate, peaceful space in the heart of Barcelona, designed for unwinding from the city's rhythm. When bar service is not available, guests can use the honesty bar system to help themselves to drinks independently in a trusting, relaxed atmosphere. It is the perfect spot to relax, read, enjoy a glass of organic wine or simply savour the quiet and calm above the city.

13. IS BREAKFAST AVAILABLE? WHAT IS IT LIKE?

Yes. We offer a home-style breakfast prepared with local, organic and seasonal produce. It includes fresh bread, eggs, fruit, coffee and carefully selected options. Cristina, our cook, is central to the experience: every morning she prepares a warm, authentic breakfast, improvising with the freshest ingredients available to offer something special each day.

14. DO I NEED TO BOOK BREAKFAST IN ADVANCE?

If breakfast is not included in your rate, we recommend booking it in advance to guarantee availability. You can also add it upon arrival or during your stay — but whatever you do, don't miss it.

15. IS IT GENUINELY SUSTAINABLE?

Yes. The hotel uses non-toxic materials, water and energy-saving systems, and certified organic products.

16. WHAT DOES LEED CERTIFICATION MEAN?

It means the hotel meets the highest international sustainability standards: improved air quality, healthy materials and better rest. You can find more detailed information in our sustainability section.

17. WHAT CERTIFICATIONS DOES THE HOTEL HOLD?

LEED, Biosphere Responsible Tourism, Barcelona Sostenible, Green Leaders and Bioscore.

18. WHAT ECO-FRIENDLY PRODUCTS ARE USED?

Organic mattresses, eco-certified amenities, fair trade products and organic wines on the rooftop.

19. ARE PETS ALLOWED?

Yes, dogs are welcome upon request. We recommend letting the hotel know at the time of booking so we can prepare your stay accordingly.

20. IS RECEPTION OPEN 24 HOURS?

Yes. Our reception team is available around the clock to assist you throughout your stay, whether for local recommendations, assistance or any other need that may arise.

21. IS LUGGAGE STORAGE AVAILABLE?

Yes. You can safely store your luggage both before check-in and after check-out, so you can make the most of your time in the city.

22. CAN BARCELONA BE EXPLORED ON FOOT FROM THE HOTEL?

Yes. Thanks to our central location, most of the main points of interest are just a few minutes away on foot. The hotel is also very well connected by public transport, making it easy to explore any part of the city.

23. WHAT IS THE BEST WAY TO BOOK?

Directly through our official website.

24. BENEFITS OF BOOKING DIRECT

Best price, welcome pack, extra perks and greater flexibility.

25. CANCELLATION POLICY

Depends on the rate selected.

26. WHEN IS PAYMENT TAKEN?

According to the rate selected.

27. OPENING HOURS

Check-in: 15:00 / Check-out: 11:00

28. EARLY CHECK-IN / LATE CHECK-OUT

Subject to availability and may incur an additional charge.

30. WHAT IS INCLUDED IN THE PRICE?

Accommodation, WiFi and access to facilities.

31. BREAKFAST

Optional, featuring organic and locally sourced products.

32. TOURIST TAX

Not included.

33. FROM THE AIRPORT

30 minutes by taxi, Aerobús or metro. If you need to book a private taxi, we recommend Welcome Pick Up, where you can make your reservation.

34. NEARBY PUBLIC TRANSPORT

Plaça Catalunya metro station (Line 3).

35. PARKING

There is a public car park nearby (5–10 min walk). The hotel has an arrangement with a car park 10 minutes away on foot. For more information, please visit our getting here page.